Terms & Conditions

01Who we are

Forge Studio is a photo and video studio located at 18A-18D Rue de la Cimenterie, L-1337 Luxembourg. It is a joint project of SHINE S.à r.l-S and Vital Provisions SARL-S, and is operated by SHINE S.à r.l-S, registered with the Luxembourg Trade and Companies Register under number B257406, VAT number LU33262128, with its registered office at 18a-18d rue de la Cimenterie, L-1337 Luxembourg.

SHINE S.à r.l-S is your contracting party for everything you book here, studio time and equipment rental alike, and issues every invoice. Equipment is supplied through our partner Vital Provisions SARL-S, but your rental contract is with SHINE.

Contact: hello@forgestudio.lu

These terms apply to every booking of the studio, whether made by a business or a private individual. By completing a booking you accept these terms.

02Booking and payment

2.1. Bookings are made online through our booking system. Full payment is required at the time of booking.

2.2. Payments are processed by Stripe on a secure hosted payment page. We never see or store your card details.

2.3. Your booking is confirmed only once payment has been completed. Until then, no reservation exists.

2.4. During checkout, your selected slot is held for 15 minutes. If payment is not completed within that time, the slot is released and may be booked by someone else.

2.5. All prices are shown in euros. VAT is applied as indicated at checkout.

03Cancellation and rescheduling

3.1. 48 hours or more before your slot: you may cancel or reschedule free of charge. Cancellations are refunded in full (100%).

3.2. Between 24 and 48 hours before your slot: you may choose either a 50% refund or a 100% studio credit valid for a future booking. One free reschedule is included in this window.

3.3. Less than 24 hours before your slot, or no-show: no refund is given.

3.4. Multi-day and custom bookings: the deposit becomes non-refundable within 7 days of the first booked day. Other conditions may be agreed in writing for custom productions.

3.5. Refunds are issued to the original payment method. Studio credit is personal, non-transferable, and cannot be exchanged for cash.

3.6. If we have to cancel your booking for reasons on our side (for example a technical failure of the studio), you receive a full refund or, if you prefer, a free reschedule.

04Right of withdrawal (consumers)

If you book as a consumer, please note that the statutory 14-day right of withdrawal for distance contracts does not apply to leisure services provided on a specific date, in accordance with Article L.222-9 of the Luxembourg Consumer Code. Our cancellation policy in section 3 applies instead.

05Studio access

5.1. A member of the studio team opens the studio for you at the start of your slot. The door locks automatically behind you when you leave.

5.2. You are responsible for everyone you let into the studio during your slot.

5.3. When you leave, you are responsible for switching off equipment as instructed, closing windows, and pulling the self-locking door shut.

06Use of the studio

6.1. The studio may be used for photo and video production, workshops and trainings, and similar professional or creative activities.

6.2. Vehicles are not permitted in the studio under any circumstances. This includes cars, motorcycles, scooters, and any other motorized or non-motorized vehicle.

6.3. Activities that are illegal, dangerous, or likely to damage the premises are prohibited.

6.4. Your booked time includes setup and teardown. See section 8 for overstays.

07Cyclorama and floor condition

7.1. Pristine bookings: if you book the "pristine" option, the cyclorama is freshly repainted before your slot. This option costs an additional 75 EUR.

7.2. As-is bookings: if you book "as-is", you accept that the floor may show visible scuffs and marks from previous use. No repainting is done and no complaint about floor condition is accepted.

7.3. Heavy-scuff productions: certain production types that heavily mark the floor (as identified at booking or on site, for example dance, sports, heavy equipment, special effects) owe the 75 EUR repaint fee even on an as-is booking, because the floor must be restored after use.

08Overstay

If you stay beyond your booked slot, the extra time is billed at 75 EUR per started hour. Repeated or significant overstays that affect the next customer may be charged additional costs actually incurred.

09Equipment rental

9.1. Rental equipment offered with your booking is provided by VitalProvisions.

9.2. Rented items must be returned at the end of your slot in working condition. You are liable for loss of or damage to rented items during your booking, at replacement or repair cost.

10Your responsibility and liability

10.1. You are liable for damage to the studio, its fixtures, and its equipment caused during your booked slot by you, your team, or your guests.

10.2. Please report any pre-existing damage you find at the start of your slot by email or through the contact channel given in your booking confirmation. Damage discovered after your slot and not reported at the start is presumed to have occurred during your slot.

10.3. You are responsible for the safety of your own team and guests and for using the studio and equipment properly.

10.4. Our liability towards business customers is limited to the amount paid for the booking, except in cases of intent or gross negligence. Nothing in these terms limits liability that cannot be limited under applicable law, including towards consumers.

11General

11.1. These terms are governed by Luxembourg law.

11.2. Disputes are subject to the courts of Luxembourg. If you are a consumer, mandatory consumer protection rules of your country of residence remain unaffected, and you may also use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

11.3. If a provision of these terms is invalid, the rest remains in force.

11.4. We may update these terms. The version in force at the time of your booking applies to that booking.